Refund policy

We hope you love your new gear, but we understand that sometimes things just don’t work out. It’s our goal to make the exchange/return process as seamless as possible, which is why we offer a 15-day window for returning items.

Heres’s how it works:

• We permit 1 return of items per order within 15 days of delivery. Please allow 7 days to process your items once we receive your return. 
• To be eligible for return, all items MUST be unworn, unwashed and free of any stains, pet hair, deodorant marks, damage and odors (including perfume, cologne and smoke). If it cannot be resold, it won’t be accepted. We are currently unable to return/exchange items internationally.
• While we make every effort to get things right, we are human too, and mistakes can happen. If you received a defective item, the wrong item or are missing something from your order, please reach out to us directly at info@shiftedx.com so we can make it right!
• Refunds will be issued once your merchandise is received and processed. Original shipping costs are non-refundable. We will issue refunds using the original payment method.

Still have questions? We’re here to help. Send us an email at info@shiftedx.com. We answer emails pretty quickly, so if you don’t see a reply in your inbox within 2 business days, please check your spam folder